Shipping & Delivery
We ship from the warehouse node closest to your destination, and we will confirm lead times in our quotation.
Warehouse nodes
We hold stock in four countries. The node used depends on destination, regulatory status and product type.
- Bangladesh — manufacturing base and export gateway
- United States — overseas node for the Americas
- United Kingdom — overseas node for Europe and the UK
- Australia — overseas node for Oceania
Exact cities are confirmed on request, together with responsibilities for import clearance in your country.
Dispatch
Standard orders are dispatched by air or sea depending on volume and destination. Express options are available on request. We do not ship on public holidays in the country of dispatch.
Cold chain and temperature control
Products with temperature requirements are shipped with validated cold-chain packaging and data loggers. Storage conditions are stated on each product page and in the accompanying documentation. It is the recipient's responsibility to receive and transfer shipments to appropriate storage promptly, and to follow the stated conditions on receipt.
Research-grade peptides
Our peptide products are research-grade (RUO) and lyophilized. They are shipped as research materials, and delivery is subject to the destination country's rules for research-use-only substances. We may decline or cancel an order where we cannot satisfy those rules.
Documentation
Shipments include the documents required for the agreed trade route, which may include commercial invoice, packing list, certificate of analysis, certificate of origin and, where applicable, export permits or health documentation. Requests for additional documents should be raised before dispatch.
Customs and import responsibility
The recipient is the importer of record and is responsible for import clearance, duties, taxes and compliance with destination-country regulations. Delivery times do not include customs clearance. If a shipment is held, detained or refused at the border, we will assist with documentation but cannot control the outcome or timing.
Lead times
Lead time is the period from confirmed order and payment to handover to the carrier. It varies by product, quantity, stock position and destination, and it is stated in our quotation. Stock held at a node close to you can shorten it substantially.
Damage or shortage on receipt
Please inspect the shipment on arrival and report any visible damage or shortage within seven days of delivery, with photographs and the carrier's reference. Cold-chain indicator status should be checked and recorded at the same time.