Glowify Lab ("we", "our", "FLAB") respects your privacy. This policy explains what information we collect when you use this website, why we collect it, and what you can ask us to do with it.
1. Information we collect
We only collect what you choose to send us:
- Inquiry form — your name, email address, company name, the product you are interested in, topic, and the content of your message.
- Direct messages — if you contact us on Telegram or WhatsApp, those platforms process your messages under their own privacy policies.
- Email — if you write to contact form.
2. How we use it
- To reply to your inquiry and prepare a quotation.
- To maintain business records and comply with legal, regulatory and customs obligations.
- To understand which products and pages are of interest, so we can improve our website.
We do not sell your information. We do not add you to marketing lists without your explicit consent.
3. Cookies and local storage
This website does not use advertising cookies or cross-site tracking pixels. It stores one item in your browser's local storage: your language preference (English, Traditional Chinese or Bengali). This is never transmitted to us and you can clear it at any time through your browser settings.
4. Sharing
We share information only with parties that help us serve you: logistics and freight partners needed to deliver your order, and authorities where disclosure is legally required. We do not share your details with third-party marketers.
5. Retention
Inquiry records are kept for as long as needed to serve the commercial relationship and to meet record-keeping requirements. Data that leads to no transaction is deleted within a reasonable period.
6. Your rights
You may ask us at any time what information we hold about you, request a correction, or ask for deletion. Write to contact form. If you are in the EU or UK, you also have the rights set out in the GDPR, including the right to lodge a complaint with your data protection authority.
7. Product information on this site
Content on this website is provided for professional reference. It does not constitute medical advice, and it is not an offer or a contract. Any supply is governed solely by the signed agreement and the official product documentation.
8. Changes
We may update this policy. The date at the top always reflects the current version.